Amber Coast FAQ – the place to get all the answers for your online gambling experience

FAQ

There is much to learn about online casino and about gambling online, and that's why we, here at Amber Coast, bring you the most detailed resource available for you to reference. We want your online casino experience to be as comfortable as possible and for you to have the best time gambling. These are the most frequently asked questions that players asked our support teams. We hope that you find it helping.

Following are some of the more common questions about playing at Amber Coast . If you cannot find the answer to your questions here, please do not hesitate to contact our Customer Care Team.

The first thing you need to do is download our free online casino gaming software. The reason we offer a download version of our online casino is quite easy to understand. Having the software installed on your computer allows you to enjoy games of much higher quality and speed than you could possibly play from your Web browser.

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The simple process of downloading the online casino gaming software is explained on our download page. You can find all the information about downloading our online casino right there.

Keep in mind that the download is necessary only once - after that, the program is always available from your computer's "Start Menu" and/or desktop.

The average download time is 8 to 10 minutes, using a standard 56 Kbs modem, or two minutes through cable and ADSL connections. The minimum system requirements for the software are Windows XP/2000/98/NT/95, P166MMX, 32-MB RAM, 16-bit color, and 20 MB free hard disk space. For optimum results, set your monitor to high color (16-bit) and a 600 x 800 resolution.

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The honesty and fairness of our games is ensured by a sophisticated random number generator (RNG) that yields the payout percentage (the percentage of total wins out of total bets). This percentage is audited on a monthly basis by a leading international accounting firm. The payout percentage is displayed on this website for your review. This is a very important issue for us here at Amber Coast and you can find additional information on our Fair Gaming page.

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Amber Coast implements the most robust security measures available, including firewall technology and RSA 128-bit encryption , to make sure that delicate information remains 100% safe and secure with us. In fact, using your credit card at Amber Coast is much safer than using it at your local department store. For more information on this topic, please feel free to visit the Security page.

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First, download the Amber Coast gaming software, then install it. Afterwards, you launch the software and open a "Real Money Mode" account. After you have received your username and password, you will be ready to make a deposit into your online casino account. Proceed to the Cashier and select your desired deposit method. For a detailed summary of the various deposit methods, please visit the " Payment Options " page of the Cashier section.

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To withdraw money from your online casino account, launch the online casino gaming software, proceed to the Cashier section, and select Withdraw. To read more about this matter, please visit the " Withdrawal " page of the Cashier section.

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Amber Coast has a unique Comps (complimentary points) program that enables each person with a "Real Money" account at the online casino to earn points automatically while playing. The way it works is that for each $10.00 wagered at the casino, you get one Comp.

These points can then be converted into "real money" (at a rate of 100 Comps to $1.00) that either you can cash out or with which you can play. The more Comps you accumulate, the higher your VIP level, which enables you to receive generous bonuses and gifts, as well as participate in our special events.

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Chatting with other players is a very simple thing to do. All you have to do is click on the "Chat" button found at multiplayer and private group tables and type away. Keep in mind there is very strict chat room etiquette, and that you should avoid using any foul language or making any offensive remarks. To send your message, click on the "Chat" button again.

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A multiplayer table is a table featuring other actual online players. A private group table is a table where you can play alongside your friends at the online casino, without being interrupted by other players.

In order to join a private group table, you must type in the group's name. If that table has not yet been created, then the system will create one so that your friends can join you.

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Amber Coast features an integrated abnormal disconnection-handling mechanism that protects the player in the event of a disconnection. If you get disconnected while in the middle of a game, and are unable to reconnect to the online casino, do not panic - you will simply be logged out after a certain period of inactivity.

If you were playing Blackjack, Craps, or Video Poker when the disconnection occurred and succeed in reconnecting prior to being logged out, the system will return you to the exact moment when the game was interrupted.

If you were playing a game such as Slots and Roulette, where the player does not affect the result of the game after placing his wager, then you simply proceed to the "Game History" section to view your game's outcome.

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In games such as Blackjack, Roulette, Craps, and Baccarat, right-click with your mouse on the chips you wish to remove. In Roulette, you can also click on the "Clear Bet" button to remove all of your bets from the table.

In Slots and Video Poker, press the "Cash Out" button to return the coins from the machine to your balance. If other coins remain in the machine, do not worry - they will be credited to your account balance when you exit from the game.

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Our online casino download comes complete with a built-in "Help" section. Click on the "Help" button in the Casino Lobby for a complete set of instructions on all of the games. You can even use the help feature while in the middle of a game! You can also access this information from our "Games Rules" page.

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Yes, Amber Coast makes it possible for you to view your wagering history. Merely proceed to the "Game History" section of our online casino gaming software to view the previous rounds and their results. If you have any further questions, feel free to contact our customer support staff by email at playersupport@ambercoastcasino.com or by telephone 24 hours a day, 7 days a week.

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